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Resident complaints prompt town review after Cave Creek Consolidated Water billing glitch
Summary
Two Call-to-the-Public speakers reported billing and late‑fee problems with Cave Creek Consolidated Water Company. Town staff said a billing‑software glitch shortened grace periods; staff will investigate late‑fee reversals and notify affected customers.
During the Oct. 7 call to the public, residents raised billing concerns with Cave Creek Consolidated Water Company account practices after a software issue shortened customer grace periods and caused at least one late fee and pink shutoff notice.
Resident Mike Raff told the council he and his wife received a pink shutoff notice and late…
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