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Dispatch center aims to shore up staffing and delay capital refresh until 2027; E911 fund to support future upgrades
Summary
Grand County dispatch leaders reported ongoing hiring challenges, 12‑hour shift staffing gaps and plans for a 2027 911 console/phone system refresh funded from the E911 surcharge fund; commissioners agreed to use E911 fund balance for capital projects and raise stakeholder contributions modestly.
Dispatch leadership told commissioners that hiring and training timelines are long and that the center is still understaffed despite recent hires; the county will rely on E911 fund balance for future capital work rather than charging the general fund.
Ashley McKeown, the lieutenant who leads dispatch, and county staff explained that dispatch staffing is challenging: new hires require a multi‑month hiring process and…
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