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Buncombe County waste contractor reports near‑100% pickup rate, cites billing IT problems that raised call volume
Summary
A contractor update to the Buncombe County Board of Commissioners said weekly route completion rates are close to 100% and recycling collection is up versus the previous hauler, but a billing/IT problem has increased customer calls; staff said they are hiring and pursuing fixes.
Dane Peterson, representing the county's solid‑waste contractor, told Buncombe County commissioners that weekly route completion and recycling tonnage have improved significantly since the new service began, but that a billing information‑technology problem has increased call volume and customer complaints.
Peterson said the contractor logs missed‑service calls and monitors performance by week. "Right now we're at 99.89% for the year. The last week we for this slide was done was 99.92% completion percentage," he said. He described a camera‑and‑GPS system on each truck used to…
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