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Milwaukie plans utility billing code cleanup, outreach and new affordability options
Summary
Staff previewed code updates to utility billing, an account audit of 6,000–7,000 customers, updated impervious surface data for stormwater billing, and a menu of rebate/discount ideas tied to conservation to be analyzed for November.
City staff told the council they will present code updates and affordability options for utility bills after a series of work sessions and background audits.
Staff said the city’s utility billing system serves about 6,000–7,000 customers and that a recent account audit is checking classifications and property characteristics to ensure customers are billed accurately. The audit will be used to update billing entries and to import revised impervious surface-area data into the billing system for commercial and multifamily stormwater charges; single-family residential properties remain on a flat-equivalent unit currently defined as…
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