Nashville General engagement holds steady; Press Ganey report flags safety culture and inter-department communication as priorities

A Press Ganey consultant told the Hospital Authority Board that Nashville General Hospital's employee engagement score remained stable at 3.95 on a 5‑point scale and that about 70% of respondents reported they are engaged.

The survey, conducted in mid‑July through early August for employees and earlier in the spring for providers, returned an 80% response rate among employees and 41% among physicians, both figures the presenter called strong. "When folks respond that highly to a survey, that means they're bought into the process," said Keith Sobchak, Press Ganey workforce adviser.

The presentation placed the hospital near the 44th percentile against Press Ganey's national health care benchmark and showed high marks on purpose (96% favorable) and benefits satisfaction (74% favorable), with benefits scoring in the 79th percentile nationally. Leadership connection — Press Ganey's “leader index” — was…