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Council hears complaints about waste contract rollout; amends franchise to add commercial recycling options and free 4-yard container for fire stations
Summary
Residents and council members described missed bulk pickups, late secondary cart deliveries and customer-service gaps after the city’s switch to Waste Connections; council adopted a franchise amendment that adds commercial recycling options and a 4‑yard container for fire stations at no charge.
Residents and council members pressed Waste Connections and city staff Wednesday over missed bulk pickups, late delivery of secondary service carts and confusion after the city’s transition to a new hauler.
Councilwoman Norma Sanchez Stevens led questions about missed bulk collections in small neighborhoods and late delivery of second carts for residents who had purchased extras. Residents described trash left at curbs for days, and several council members recounted personal checks with drivers and follow-up. Waste Connections representatives said routing data (“breadcrumbs”), vehicle cameras and extra crews were used to investigate missed areas, and the company dispatched additional trucks over the weekend to catch up. The company told council it would run extra passes and pick up leftover Republic (previous hauler) carts that…
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