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Mono County emergency-alert test fails to reach thousands; officials plan retest
Summary
A September 25 WEA/IPAWS test covering Mammoth Lakes and parts of eastern Mono County failed to reach a large portion of recipients on voice and text channels; county emergency staff and vendor Genesys are investigating technical issues and plan a retest in late October.
Mono County officials reported that a Sept. 25 Wireless Emergency Alert (WEA/IPAWS) test failed to reach large numbers of residents on voice and text channels, prompting an investigation with state and vendor partners and plans for a retest.
Emergency management staff told the Board of Supervisors that the county’s test sent email, voice and text alerts through a vendor, Genesys, but that many messages did not complete. “I’m gonna say this was a big failure,” said the county’s emergency manager, who presented the results and described efforts to work with Genesys and Cal OES to identify causes.
The county’s summary of the test showed mixed delivery:…
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