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Sterling Heights Fire Department begins medical priority dispatch and expands mobile integrated health services
Summary
Chief Edmonds and the department described a new medical-priority dispatch system implemented Oct. 1, a peak‑time EMT ambulance launched Sept. 23, and a Mobile Integrated Health (MIH) program that connects residents to social and medical supports. Early results show targeted dispatching and on‑the‑ground social‑service interventions.
The Sterling Heights Fire Department has implemented a medical‑priority dispatch system (Oct. 1) and is expanding community‑based responses through a Mobile Integrated Health (MIH) program, Fire Chief Edmonds told council.
“Emergency medical priority dispatch allows us to … make sure that we’re smarter and better placed to be able to do that,” Edmonds said, explaining the goal is to match response level to patient need rather than sending full engine/ambulance resources to every call.
Key changes Edmonds described:
- Medical‑priority dispatch: The…
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