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Council directs 30‑day cure notice to Walker’s Disposal after repeated billing and service complaints
Summary
Following multiple citizen complaints about billing and customer service, the Estacada City Council directed staff to notify Walker’s Disposal of franchise noncompliance and give the company 30 days to remedy specific deficiencies, including billing, online pay options and customer-account records.
After hearing multiple citizen complaints about customer service and billing, the Estacada City Council voted Oct. 9 to notify Walker’s Disposal that it is out of compliance with the city’s franchise agreement and to provide a 30‑day period to correct the issues.
"We need to provide a 30 day notice to cure," said Peter (City Attorney), explaining the procedural step the city must follow under the franchise/ordinance. Councilor Paul moved the motion directing staff to follow the ordinance process; the motion passed. Mayor Drinkwine recused from that vote.
Why it matters: Residents reported missed or delayed bills, rude phone…
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