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Council hears RightSite telehealth plan for 911 calls; rollout planned for fall
Summary
East Point officials heard a presentation on RightSite, a virtual emergency-room telehealth and social-navigation service the city plans to add to 911 response; the council asked staff to return with rollout details at the Sept. 8 work session.
East Point officials on Aug. 18 heard from RightSite, a private telehealth company that partners with fire departments to offer virtual assessments and social-navigation services for non-emergency 911 calls.
Deputy Chief William Tate introduced Chip Rawls from RightSite and told the council the company would be an additional option for crews responding to lower-acuity calls. Rawls said RightSite connects patients with an emergency-room physician and a nonclinical navigator by video while on scene with a fire crew; the program aims to reduce unnecessary ambulance transports and preserve ambulance unit hours…
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