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Fire chief and commissioners debate which clock defines response times after audit of 2024 data
Summary
A dispute over how to measure emergency response times unfolded at the Aug. 20 meeting after the fire chief amended previously presented 2024 response numbers to use a different alarm-start time. The town’s public-safety leaders and a fire‑marshal audit both weighed in; the commission was given a memo and an expert note about NFIRS measurement
A technical disagreement over how to report emergency response times prompted public explanation and an expert letter during the Aug. 20 town commission meeting.
Background: Fire Chief Gavin Brown presented 2024 incident response-time data at a prior meeting using what he described as the time the 911 call was answered as his “alarm time.” After commissioners requested clarification, the chief provided an amended table that also showed the time the call was received by the town’s Public Safety Answering Point (PSAP) and added a memo from the town’s fire marshal auditing the revised dataset.
What the dispute covered: The central question was where…
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