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DHM Research finds homelessness and safety top concerns; Salem satisfaction edges up from 2022
Summary
DHM Research presented a September 2025 community satisfaction survey showing homelessness as the top problem (43%), improved general satisfaction with city services (68%) since 2022, and notable day/night differences in perceived safety downtown.
DHM Research presented results of a September 2025 community satisfaction survey to the Salem City Council on Oct. 13, reporting trends in residents’ views of city services, safety and downtown conditions.
John Horvick, senior vice president at DHM Research, told councilors the survey of 400 residents used phone and text outreach, has a margin of error of about 4.9 percent and included English and Spanish respondents. Courtney Knox Bush, the city's chief strategy officer, said staff would use the data to inform the city’s strategic‑plan update next…
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