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Ask GTX logs 2,400 public requests since February; traffic-signal complaints top category
Summary
Customer Care staff reported that Ask GTX — Georgetown's multi-channel customer service portal and mobile app — has handled about 2,400 resident-generated requests since February (roughly 7,000 total interactions including internal tickets). Traffic-signal malfunctions and dead-animal removal were the top public request types.
Seth Gibson, the city’s customer care director, updated the workshop on Ask GTX — the city’s multi-channel customer service system and mobile app — reporting 2,400 requests from community members since February and nearly 7,000 total interactions when internal tickets and phone calls are included.
Gibson said the top public request types are traffic‑signal issues (207 reports) and dead animal removal from roadways (147 reports). The system routes user submissions by topic directly to the responsible department, and residents may submit via phone, web portal, text or the mobile app.
Why it matters: Staff said Ask GTX is intended to close the feedback loop with residents and give departments data to inform…
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