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Georgetown outlines $56 million customer service center in Southwestern development, aims to open early 2028
Summary
City staff presented schematic plans for a new Customer Service Center that would consolidate several departments, use 2023 bond funds and occupy part of the Southwestern 56060 Phase 1A development. Staff expects schematic completion in November and an early-2028 opening.
Jennifer Bedell, Georgetown’s capital improvements project (CIP) manager, told the City Council workshop that the city is moving forward with a Customer Service Center to consolidate development services and other city functions in the Southwestern 56060 Phase 1A development along U.S. Highway 29.
The project carries a $56,000,000 project budget approved by voters in the 2023 bond election. Bedell said the site is part of a 67-acre Phase 1A developed in partnership with Banbury Development and that the city is coordinating utilities, fire access and trail connections with the broader development.
Why it matters: City staff described the center as a one-location improvement intended to speed permitting and public service by colocating planning, building, permitting, engineering and other customer-facing teams. The plan also includes a hardened data center for growing IT, space for HR and a training room, plus pedestrian connections to an adjacent eco-hub and city trails.
Bedell said the city…
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