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Johnson County court hears urgent warnings about countywide dispatch system failures
Summary
County IT and sheriff's office told commissioners the new cloud-based dispatch/CAD system (Soma) has produced repeated outages, missing records and GPS/map errors since its August launch; the court asked staff for more information and scheduled follow-up and executive-session review rather than taking immediate replacement action.
Johnson County commissioners were told on Oct. 14 that the county's new cloud-based dispatch and records system, known as Soma, has produced repeated reliability and safety problems since it went live Aug. 12.
IT staff and sheriff's office representatives described a string of operational failures — units disappearing from maps or assignment lists, calls closing unexpectedly, unreliable TLX (driver/vehicle) lookups, GPS inaccuracies and incident narratives or supplements that intermittently disappear from reports. The issues, county officials said, raise public-safety risks and have prompted weekly escalation meetings with Soma support.
The county's IT representative, Cameron…
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