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Cocoa honors utility field representative Robert Rivard for saving elderly resident from a leak
Summary
The council presented an above‑and‑beyond service recognition and a gift card to utility field service representative Robert Rivard for identifying an indoor leak at an elderly resident’s property and helping arrange assistance; the resident later wrote a letter recognizing his actions.
The City of Cocoa recognized Utility Field Service Representative Robert Rivard for what staff described as “above and beyond” service after he identified an indoor leak at an elderly resident’s home and helped arrange a timely response.
City staff said Rivard responded to a meter issue in Viera on or…
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