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City rolls out 3‑1‑1 portal and reports early usage: 7,000 requests since March
Summary
City staff told council the new 3‑1‑1 system has handled more than 7,000 submissions since launch; most common categories were solid waste and potholes and the administration reported about 200 open items requiring follow‑up.
City staff briefed the Lowell City Council on the 3‑1‑1 citizen request system the administration launched in March, reporting more than 7,000 submissions to date and describing steps to refine reporting, reduce duplicate entries and improve resident notifications.
Why it matters: A consolidated 3‑1‑1 system increases transparency and gives councilors and residents a single place to report routine city needs and to track department responses. Early data offers staff and councilors a new tool for allocating maintenance resources and for tracking response times.
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