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Goodyear development services reports major reductions in final-plat times, outlines next steps to standardize stipulations
Summary
Development Services reported customer outreach, a listening session, and internal changes that reduced final-plat processing from 292 days to 71 days; staff plans standardized stipulations, published guidance and a zoning ordinance update aimed at further process improvements.
Katie Wilkin, Goodyear Development Services director, and City Attorney Warwick Massey updated council Oct. 6 on progress to streamline the development continuum, citing outreach to customers, a third-party legal review and internal process changes.
Wilkin said the department surveyed 129 customers and convened an in-person listening session attended by about 30 customers. "87% of respondents found our staff to be helpful, professional, and committed to navigating the process," she said, and she highlighted improvements customers reported in responsiveness and communication.
The nut…
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