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Goodyear IT details plan to automate employee processes, cites onboarding as first target
Summary
City IT reported results of a staff survey identifying paper-based and duplicate workflows, and recommended prioritizing quick automation "wins" such as onboarding, travel approvals and financial reconciliations.
City of Goodyear Chief Information Officer Lisa Faison told the council in a work session Oct. 6 that IT has identified specific employee processes that could be automated or digitized to reduce duplicate work and paper handling.
The assessment stems from a citywide survey IT conducted of 118 employees across departments to find processes that still rely on paper or duplicate data entry. "IT conducted a survey of a 118 employees across all the departments," Faison said, describing the research that produced three prioritized areas for action: repetitive workflows (for example, travel approvals…
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