DBI shows Permit SF shot‑clock progress and suspends more than 11,000 inactive OTC applications; public commenter raises expired‑permit concerns

Summary

DBI reported improved Permit SF shot‑clock metrics, announced suspension of roughly 11,000 inactive OTC applications as part of a data‑cleanup tied to a systems migration, and described new customer service changes including a faster citywide addressing process and a storefront security gate legalization pathway.

The Department of Building Inspection presented Permit SF performance dashboards and announced an inactive‑application cleanup that has suspended more than 11,000 over‑the‑counter (OTC) applications that show no activity. DBI also reported improved plan‑review and issuance metrics and described a handful of administrative customer service improvements.

Megan Walsh, principal data analyst at DBI, reviewed five public shot‑clock measures developed for the Permit SF initiative: in‑house building permit issuance time (goal: steady improvement), over‑the‑counter (OTC) median issuance time (target: one calendar day), 75% of completeness letters issued within 21 calendar days, first plan‑review comments issued within 30 calendar days 75% of the time, and responses to resubmissions issued within 14 calendar days 75% of the time. Walsh said OTC issuance is holding at a one‑day median…

DBI shows Permit SF shot‑clock progress and suspends more than 11,000 inactive OTC applications; public commenter raises expired‑permit concerns

Summary

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