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Newcastle approves multiple water-bill adjustments, raises utility clerk discretion to $500
Summary
Council approved individual customer adjustments for several accounts after residents reported undetected leaks, and adopted a resolution expanding the utility clerk's authority to approve adjustments up to $500 to reduce routine requests coming to council.
Newcastle elected officials on Monday approved adjustments to several residential water accounts after customers reported leaks and approved a policy change to let the utility clerk sign off on more routine adjustments.
The council heard customers describe hidden slab or under-house leaks that produced unusually high bills. Several homeowners provided invoices for repairs and asked the council to reduce recent bills to an average of prior usage. Councilors moved and voted to grant those adjustments for multiple accounts and later adopted a separate resolution increasing the amount the utility clerk may approve from $200 to $500.
Why it matters: Council members said allowing the clerk to approve larger routine adjustments would reduce repetitive appeals to the dais and speed assistance for residents…
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