Town staff propose clerk's office redesign, ID cards and limited building access; board to consult architect

Several operational items about town hall security and customer service were discussed. Participants described ongoing issues with building door locks and suggested creating ID cards for advisory-board leaders so they could access the clerk's area and Town Hall services more securely. Aaron, referenced in the discussion as the staff member handling door locks and photographs for ID cards, was asked to provide availability for photo sessions.

Board members and staff also discussed potentially reconfiguring the clerk's office to create a lobby-facing counter with glass partitions like a bank teller configuration, and to give DMV and other public-facing functions dedicated, visible windows. Patty's office was specifically cited as a candidate for redesign to improve public flow and staff safety. The board agreed to bring in an architect to do a walk-through and provide feasibility feedback and preliminary cost guidance before buying new furniture or committing to major interior work.

Staff requested that ID cards be issued to advisory-board chair, vice chair and secretary; the town will coordinate photo sessions and restricted building access with Aaron. The meeting record also shows discussion of the building's lock schedule and a desire for a council-accessible app to control doors when necessary.

Ending: The board requested an architect site visit and asked staff to provide an implementation plan and cost estimates for security improvements, the clerk's office redesign, and a controlled badge/photo process for advisory-board leaders.