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Council committee hears city agencies on 911 outage contingency plans; item remains in committee
Summary
A public hearing reviewed the city’s 911-call operations and contingency planning after a statewide outage in 2024; officials described interdepartmental coordination, the role of fire-call boxes and needs for updated equipment and language access.
The Committee on Public Safety and Criminal Justice held a public hearing on the city’s 911 call operations and contingency planning and recommended that the docket remain in committee for further review.
Councilor Santana, chair of the committee, said the Sept. 23 hearing brought together the Boston Fire Department, Boston Police Department technology and emergency operations personnel, and Emergency Medical…
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