Residents at a town-hall described early-morning noise from commercial dumpsters, sometimes starting before 5 a.m., and requested more direct, trackable responses from the solid-waste division.

Chris Kerriganis and others said a flooring business’ dumpster and collection activity near residential properties had created repeated early-morning disturbance. Jonathan (City Manager) described a current pilot where certain commercial dumpsters were replaced with plastic units in select condominium locations — the plastic units reduce noise because the arm and lid impacts are quieter and the plastic bodies do not resonate like metal containers. He said the plastic dumpsters cost more (staff cited about $1,900 per unit vs. $900 for a standard metal dumpster) and that the city is assessing wear-and-tear and suitability before broader rollout.

Staff described normal collection schedules and controls: claw-truck bulk pickups run Monday through Friday and the city’s call truck routes the entire city weekly. Jonathan recommended callers contact Shane Doherty (senior manager of operations) for operational issues and said staff monitor problem locations and can target plastic dumpsters where residential impact is highest.

Residents requested a clearer accountability or “ticket” system so callers could track responses. Jonathan said the city has internal work-tracking systems and is evaluating simpler text-image reporting that could feed directly into operational work orders.

Ending: The city will monitor the plastic-dumpster pilot, examine whether quieter containers should be targeted to residential adjacencies and pursue improved reporting tools for residents to log recurring collection problems.