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Aurora police recommend Mark43 to replace dispatch and records systems; estimated $3.5 million over five years
Summary
Commander Brian Handel told the council the police department selected Mark43 as the preferred vendor for both the computer-aided dispatch and records management systems after an RFP process; staff estimates approximately $3.5 million over five years, to be funded from multiple sources and returned to council for contract approval.
At the April 8 Aurora City Council meeting, Administrative Services Bureau Commander Brian Handel briefed the council on a planned replacement of the city’s computer-aided dispatch (CAD) and records management system (RMS). After an extended procurement and demo process, staff recommended Mark43 as the preferred vendor.
"Those systems are vital to the public safety here in Aurora," Handel told the council, explaining why the city began a search for a new system. He said the current vendor, Hexagon, has provided the incumbent CAD/RMS since 2015 but the product is now…
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