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City to replace "textmy gov" with SeeClickFix portal; staff will invite commission to test
Summary
City staff said Liberty Lake will transition from "textmy gov" to SeeClickFix for resident service requests, assign reports to responsible departments, and will invite commissioners to pilot the system before public launch.
David (city staff) told the commission that the city will phase out the existing "textmy gov" tool on the homepage and begin using SeeClickFix to handle resident service requests such as potholes, broken sprinklers and general inquiries. He said the new system routes categorized reports directly to specific staff or departments (for example, pothole reports go to public works) and can provide automated responses for issues that are handled by other agencies (for example, sewer billing is managed by the sewer district and the system will redirect those reports with contact information).
David said the system was made live on or about Aug. 19 for staff testing and that staff will invite the commission to run trial reports before the public launch, expected around September. He asked commissioners to test the portal with sample reports so staff can learn to respond correctly before opening it to residents. "This new system has things done in categories," David said. He asked the commission to expect a URL for early access and thanked commissioners for help improving service response once the portal is public.
A commissioner noted a Parks & Arts Commission goat sculpture is targeted for installation next spring; David acknowledged the note and said that was discussed at the council meeting.
