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South Texas 911 manager outlines plan to roll out next-generation 911 for four-county region
Summary
The South Texas 911 program manager described multi-year work to implement device-based location, video links and a cloud call-handling system for Webb and nearby counties, funded in part by state grants and an additional 2024 allocation. Presenters said full cloud implementation is targeted by December and emphasized SOPs, stakeholder engagement,
Ananda Dianda, 9-1-1 program manager for the South Texas region administered by the City of Laredo, told panelists the region is implementing next-generation 9-1-1 technology to provide device-based location, live video links and a cloud-native call-handling solution across four counties.
"Imagine it's the middle of the night, you go to check your sleeping child, and they're nowhere to be found... that link will lead them to their exact location and provide a new location every 5 seconds," Dianda said, describing how a caller can receive a link that shares location and camera access with call takers. Dianda identified the product used in early rollout as…
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