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Commissioners approve county dispatch to pilot Comms Coach QA tool for 911 call review and training
Summary
The board authorized dispatch leadership to sign a contract to pilot the Comms Coach (AI-assisted QA/QI) program that can analyze 100% of eligible calls quickly and deliver near‑real‑time feedback and simulations; the pilot carries a short-term cost and was approved by voice vote.
Jefferson County commissioners on Aug. 7 authorized county dispatch leadership to proceed with a subscription and pilot of an AI-assisted quality-assurance and training product called Comms Coach.
Brandon, a county dispatcher/telecommunications lead, described features of the product, saying it can grade "a 100% of eligible calls within 15 minutes" and provide more consistent, quicker…
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