Indigo approves multi‑year Swiftly contract for fleet tracking and rider information

The board authorized the president and CEO to enter into a three‑year contract with Swiftly for fleet tracking and transit signal priority data services, with two one‑year extension options, during the Oct. 16 meeting.

Annette Darrow, chief operating officer, said the three‑year contract cost will not exceed $1,318,833; if both option years are exercised the total would not exceed $2,493,493. Darrow said Indigo has used Swiftly since 2019 and is transitioning from an annual year‑to‑year arrangement to a multi‑year contract to secure the service and its data tools.

Darrow described the platform’s uses: it ingests vehicle location data (from Avail), generates real‑time predictions for customer information displays and Google Trips, supports transit signal priority on rapid corridors (including the Purple Line), provides operator performance metrics for coaching and offers rider tools such as IVR and SMS. She said the service is hardware‑agnostic and supports analytics used for schedule adjustments.

Directors asked about pricing and fleet counts; staff explained Swiftly’s pricing is based on number of revenue vehicles and that stepped pricing results in different amounts in option years. The motion carried by roll call.

Staff said the contract will support operations, customer information and transit signal priority deployments across Indigo’s fixed‑route services.