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IT outlines CAD/RMS replacement, Windows 10 upgrades and cybersecurity policy work

5959331 · October 16, 2025

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Summary

IT Director Chris Polfa told the finance committee the city has signed a CAD vendor contract, will move to an integrated CAD/RMS system and completed near-term Windows 10 device upgrades; the department will pursue policy work and contract renegotiations in 2026.

Chris Polfa, Waukesha’s information-technology director, told the finance committee that the city has signed a computer-aided dispatch (CAD) contract and plans to select an integrated records-management (RMS) module to create a single CAD/RMS vendor implementation.

Polfa said IT completed a project to replace nearly all Windows 10 devices before Microsoft’s end-of-life and that only two devices remained as spares at the start of the meeting. "Windows 10 was end of life on Tuesday of this week," he told the committee, noting the department’s device-replacement program and asset-management work.

Polfa also described longer-term work to align city IT policies with the Center for Internet Security and to renegotiate software-maintenance contracts to control escalating annual increases. He said the CAD/RMS deployment will be a multi-year effort and that IT will seek multi-year contract terms and predictable maintenance escalators wherever possible.