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Residents tell council water-bill assistance and project communication timelines are leaving them at risk of shutoffs
Summary
Two residents told the council the city's billing and assistance timelines do not allow time for outside assistance programs to process requests before water shutoffs; residents also criticized communication on the ongoing road and utility project after repeated unannounced service interruptions.
Ishpeming '025: Two residents raised concerns during public comment about the timing for water-bill assistance and the city's communication during an ongoing water and road reconstruction project.
Michael Jennings, listing his address in Ishpeming, told council he has experience using public-assistance programs for water bills and said the city's current billing schedule does not allow reliable time for outside aid to process payments. "With the way the city system is set up, the due date is the fifth. They by the fifteenth give us a shutoff notice. By the 25th, they shut off the water," Jennings said. He said assistance approvals and mailing delays can take two weeks or more and…
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