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Council approves CRM replacement contract; city to implement Salesforce via Catalyst reseller/implementer
Summary
Sunnyvale approved a contract to implement a new customer relationship management (CRM) system (Salesforce via implementer/reseller Catalyst) and to modernize the city's resident service portal; council cited improved resident notifications, GIS integration and a 10‑year pricing proposal negotiated through the implementer.
The Sunnyvale City Council voted Sept. 30 to approve a contract for a new customer relationship management system and public service portal using Salesforce implemented and licensed through Catalyst, an authorized reseller and systems integrator.
What staff recommended and council approved
Staff recommended entering a multi‑year agreement with Catalyst to implement a Salesforce Government Cloud solution (including a web and mobile portal for resident service requests and backend GIS…
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