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Council approves funding for 911 nonemergency outreach as interim step toward 311
Summary
City and LAPD officials described an ongoing public education campaign to direct nonemergency calls away from 911 and toward a separate LAPD nonemergency number as the city moves toward a future 311 system. The council approved the funding appropriation to cover previously contracted outreach work.
The Los Angeles City Council approved funding to cover public outreach and advertising tied to directing nonemergency calls away from 911 while the city develops a 311 nonemergency system.
Council members questioned why they had not seen campaign materials earlier and asked about language access and performance metrics. Police and communications staff said the public education campaign began with a kickoff on Aug. 23, radio…
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