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Gardner building commissioner outlines staffing shortfalls, permit delays and GovWell pilot
Summary
New building commissioner reported a roughly three-week permit review lead time and 2–3 day inspection waits, urged earlier department involvement in projects and recommended piloting GovWell for permitting and records scanning.
Melissa McDonald, Gardner's new building commissioner, told the City Council on Oct. 17 that the department is operating with minimal staff, producing longer permit review times and strained day-to-day operations. "The inspector's workload has resulted in approximately a 3 week lead time for permit review and 2 to 3 [day] wait for inspections," McDonald said, adding staff consistency remains a critical need.
McDonald said she hopes other departments will "loop me in earlier, particularly during…
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