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Board backs staff finding in Rocky Top billing dispute; directs refunds if account not in property owner’s name
Summary
The Tennessee Board of Utility Regulation accepted staff findings in a complaint over a $1,049 charge to a property owner in Rocky Top, Tennessee, and directed the utility to resolve billing inconsistencies, refunding charges where the account was not in the landowner’s name.
The Tennessee Board of Utility Regulation on Oct. 21 accepted staff recommendations in a complaint about billing and alleged theft at a Rocky Top property and directed the utility to resolve disputed charges after staff verified account ownership.
Board packet materials and staff testimony show a landowner was billed $1,049, a charge the owner says arose after a tenant allegedly cut…
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