Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Lake Jackson staff outlines proposed utility leak‑adjustment policy; council to consider formal adoption
Summary
City staff briefed the council on a proposed policy to formalize leak‑adjustment procedures for water and sewer billing. Key proposed changes: formal time limits and eligibility categories for explained and unexplained leaks, use of meter data for investigation, and a repeat‑adjustment limit.
City staff on Oct. 20 presented a draft utility policy and procedures intended to formalize existing practices for leak adjustments to water and sewer bills and to set clear limits for future adjustments.
Staff said the draft distinguishes explained leaks (where a customer documents a plumbing repair) and unexplained leaks (where no clear in‑home cause is found). Under the staff recommendation, explained leaks would be eligible for an adjustment once every 12 months when customers provide proof of…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
