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Council seeks 911 response data, complaint counts and emergency-management job description
Summary
At the public-safety committee, council members asked for reports on 911 response times and complaints about officers not showing up, for dispatch and police response-time data and for the emergency-management director’s job description and activities.
Council members pressed public-safety staff on 911 response and complaint tracking during the Oct. 22 public-safety meeting, requesting several data sets and written follow-ups.
Why it matters: Council members said constituents have reported incidents where an officer did not arrive on scene. They asked staff to provide counts of complaints alleging no officer response, dispatch and officer response-time data (including calls with response times over one hour), and an updated job description and summary of emergency-management activities.
What was requested: Council asked for a year-to-date count of complaints alleging officers did not respond, a report of calls and dispatch-response times (staff offered to provide average and full response-time data), and emergency-management updates demonstrating activities and responsibilities. The chief said daily complaint intake is handled and that many matters are followed up, but council members asked for a documented tally they could review. The committee asked for the data back by the next public-safety meeting.
Context and next steps: Staff committed to provide response-time metrics for the period requested (including October 2023 to present, per council request) and to re-send the emergency-management job description if previously provided. The committee adjourned after taking those follow-ups.
