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Fair Rent coordinator reports heavy public demand, proposes tenant outreach and case tracking
Summary
Norwalk's Fair Rent coordinator told commissioners he fields many tenant inquiries, especially from seniors and limited-English speakers, and will produce a Smartsheet tracker and outreach materials focused on security-deposit and voucher issues.
Carlos, the Fair Rent coordinator for Norwalk City, told the commission that his office receives frequent calls and in-person visits from residents seeking help with landlord–tenant issues and that many callers are seniors or have limited English proficiency. "I get a lot of phone calls. I get a lot of traffic in the office. I get a lot of random questions, and I address and I listen to every resident that comes through my door," Carlos said.
Carlos told commissioners…
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