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Alamance behavioral health center draws praise and questions over insurance access and scope of care
Summary
Vendors and county officials described patient volumes and fast assessment times at the new Alamance Behavioral Health Center but also fielded complaints that at least one child was turned away over insurance; commissioners asked staff to clarify who the center serves and whether insurers such as Cigna are accepted.
The Alamance County Board of Commissioners heard updates Oct. 6 on the county’s new Alamance Behavioral Health Center, including reported patient counts, referral sources and concerns that at least one child was turned away because the center did not accept the family’s insurer.
Cara Donor, identified in the meeting as regional director of community relations for Avaya Health, told commissioners the center has seen an increase in people assessed and treated since opening and highlighted that most referrals come from self-referral, residential facilities and law enforcement. "In August, the average time to assessment was 37 minutes," Donor said during her remarks. She also said readmissions fell sharply, reporting…
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