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Residents and commissioners press city on customer service, phone system and aging infrastructure
Summary
During the budget hearing, residents and several commissioners raised long-standing concerns about customer-service responsiveness, a new phone system, and deferred infrastructure maintenance including storm drains and canal dredging.
HOLLYWOOD, Fla. — Public commenters and commissioners used the Sept. 25 budget hearing to press city officials on customer-service responsiveness, the usability of a new phone system and ongoing infrastructure maintenance.
A resident identified in the public comment period as Ralston told commissioners she is frustrated with the new phone system, repeated dropped calls and long waits for public-record responses. Ralston also urged the commission to include ongoing…
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