Indelible Solutions praised for community engagement but committee cited quality control issues on prior action plan work

Several committee members noted that Indelible Solutions, which prepared the county’s action plan, demonstrated strong community engagement and a willingness to scale, but raised concerns about quality control and repeated corrections during the action plan drafting. Reviewers who worked directly with Indelible on the action plan described multiple rounds of review — some tables and data needed repeated fixes — and said that, while the firm was collaborative and invested in county priorities, its deliverable process included careless mistakes requiring many iterations. One reviewer said they would not necessarily select the firm to lead a large program again based on that experience. References for Indelible were mixed. A number of references were for large subs (e.g., KPMG engaged as partner) and some referenced good performance on outreach and collaboration. One referenced project noted quality issues in accelerated housing construction work by a workforce partner, and committee members said that raised a point for further investigation. Direction given: Staff will ask Indelible to explain its quality‑control processes, data‑validation checks and how it will avoid repeat mistakes if selected for program administration; the committee will probe the role of prime vs. sub in the action plan during orals. Ending: Indelible remains under consideration, particularly for community engagement work and some program components, but the committee requested clearer evidence of quality control and prime‑level delivery capacity before assigning a high ranking.