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Ashland approves 24/7 call-answering service for utility emergencies and customer calls
5834036 · September 26, 2025
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Summary
City approved an annual service agreement with CMR Inc. DBA Call Management Resources to provide 24/7 live-call answering for water and sewer emergencies and customer service, starting with utility customers.
The Ashland Board of Commissioners approved a first-reading ordinance authorizing an annual service agreement with CMR Incorporated DBA Call Management Resources to provide 24/7 live-call answering for utility emergencies and customer-service questions.
Why it matters: The service is intended to ensure residents and utility customers can reach a live person outside…
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