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Will County officials hear quarterly update on Access Will County paratransit program
Summary
County staff reported rising ridership, same‑day registration capability and plans to expand the countywide dial‑a‑ride service in 2026 with a phased integration of several township programs.
Will County Board received an informational update on the county’s Access Will County dial‑a‑ride paratransit service during its meeting Tuesday, with staff reporting record monthly ridership, same‑day registration in many cases, and a multi‑year plan to expand coverage to additional townships.
The program’s mobility manager, Colin Phillips, told the board the service “has grown a bit over the past couple of years” and that most trips are provided by PACE paratransit vehicles under a county contract supported by federal funding through the Regional Transportation Authority and AgeGuide. Phillips said the program exceeded the national standard for transit recovery after the pandemic and that the county set a record in September by delivering “a good amount — over 1,400 rides in one month.”
Phillips said the program now averages about 14,000 rides annually and that, because of its structure and local partnerships, county staff can often register eligible riders and…
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