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Committee forwards five‑year SeeClickFix/CivicPlus renewal to consent agenda; city will pay up to $283,000
Summary
Staff recommended a five‑year renewal with CivicPlus for the SeeClickFix resident‑request system (Izon Federal Way) with a 2% annual inflator; staff said the new SKU simplifies licensing and adds unlimited internal users; the committee voted 3‑0 to forward the proposed $283,000 five‑year contract to the Oct. 7 consent agenda.
City staff recommended a five‑year renewal of the city’s SeeClickFix service (marketed by CivicPlus) that powers Federal Way’s resident request system. Thomas, the presenting staff member, said the city has used the platform since 2020 and that the system has recorded 34,827 requests since going live; staff reported 32,129 of those requests were closed. The platform’s top categories are garbage in streets/sidewalks, nuisance vehicles, parking enforcement, abandoned shopping carts, illegal encampments, graffiti, and junk/debris on private property. Thomas said…
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