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Committee forwards five‑year SeeClickFix/CivicPlus renewal to consent agenda; city will pay up to $283,000
Summary
Staff recommended a five‑year renewal with CivicPlus for the SeeClickFix resident‑request system (Izon Federal Way) with a 2% annual inflator; staff said the new SKU simplifies licensing and adds unlimited internal users; the committee voted 3‑0 to forward the proposed $283,000 five‑year contract to the Oct. 7 consent agenda.
City staff recommended a five‑year renewal of the city’s SeeClickFix service (marketed by CivicPlus) that powers Federal Way’s resident request system. Thomas, the presenting staff member, said the city has used the platform since 2020 and that the system has recorded 34,827 requests since going live; staff reported 32,129 of those requests were closed. The platform’s top categories are garbage in streets/sidewalks, nuisance vehicles, parking enforcement, abandoned shopping carts, illegal encampments, graffiti, and junk/debris on private property. Thomas said abandoned shopping carts recorded 2,537 requests since 2020 and that all were closed.
Thomas described the proposed contract as a five‑year subscription with a 2% annual price inflator and a proposed not‑to‑exceed total of $283,000 over five years (the proposal included a contingency allowance for sales‑tax variations). He said CivicPlus consolidated SKUs so the city’s prior cap of 120 internal users would be replaced by unlimited internal user licenses under the new agreement. Council members asked whether user accounts are internal (the presenter said the unlimited users are internal staff accounts) and whether anonymous submissions are allowed (Thomas confirmed users can submit anonymously but the city prefers accounts for tracking and two‑way communication). Thomas also said the platform supports prebuilt and custom reporting and that the system records request timelines, open versus closed status, and geolocation of requests; he acknowledged some “stale” open requests can persist if staff do not close them and said public works periodically reviews and closes older items.
Committee members asked for follow‑up reporting on specific categories (for example, recent illegal‑encampment activity and recent trends in abandoned shopping carts). Thomas agreed to provide trend data (e.g., three‑ to six‑month counts) to make the data more actionable. The committee voted 3‑0 to forward the proposed five‑year CivicPlus agreement for SeeClickFix to the Oct. 7 consent agenda; staff will supply a consent‑agenda packet with contract language and a more detailed usage report.
Ending: Staff will provide an updated usage/trend report and place the proposed renewal on the Oct. 7 consent agenda for council approval.
