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Westfield fire chiefs say new policy and education reduced care-facility calls while overall demand rose
Summary
Fire Chief Rob Gaylor reported a 10.74% overall increase in call volume year‑over‑year for August but a nearly 20% drop in calls to extended-care facilities after the city’s ordinance and education campaign; average turnout time was reported at 1 minute, 7 seconds.
Rob Gaylor, chief of the Westfield Fire Department, told the Board of Public Works and Safety that August call volume rose 10.74% year over year, with a total of 1,237 apparatus responses and an average turnout time of 1 minute, 7 seconds.
Gaylor said the department’s education work tied to a new ordinance for extended‑care facilities has driven a notable drop—19.93%—in calls to those…
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