Council reviewed recent water service work orders and a request from customers to run meter data logs to investigate usage and potential leaks. Staff explained how to run the data log from the meter computer and said the city can select time ranges from hours to months.

Why it matters: data logs allow staff to verify customer claims of leaks or meter malfunction by providing timestamps of water use.

Staff reported a variety of recent service items including meter checks, replacements and line locates and confirmed there were 19 work orders in the period reviewed. A staff member explained how to run a data log by placing the meter computer at the meter and selecting the desired time range; council asked whether the service is offered to customers and staff confirmed it is included on the city's fee schedule.

Council asked for clarification that data logs are used to identify leak timing (for example, night watering or continuous leaks) and staff affirmed the logs show exact times and can support leak investigations or billing disputes. No changes to fees or policy were proposed at the work session.