Facilities director reports high customer satisfaction, preventive maintenance success and energy tracking challenges
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Summary
Facilities Director Ken Cooper told the commissioners Larimer County met preventive‑maintenance and operating‑cost targets, reported strong customer satisfaction scores (96% good/excellent, 74% excellent), and described energy‑use intensity metrics and program shifts from ClimateWise to the Colorado Green Business Network.
Ken Cooper, Larimer County facilities director, briefed commissioners Sept. 22 on operating costs, preventive maintenance completion, customer satisfaction and energy tracking across county buildings.
Cooper said the county met its goal of keeping year‑over‑year operating cost increases below 5% and achieved a preventive‑maintenance completion target of 90% on manufacturer specifications. He highlighted customer survey results: 96% of respondents rated facilities service “good” or “excellent” and 74% rated service “excellent,” with housekeeping scores improving notably.
On energy and sustainability targets, Cooper described the county’s move from the ClimateWise program to the Colorado Green Business Network; Larimer now scores at the network’s silver level, which Cooper said remains “very solid” given the program’s participants. He also discussed challenges with building energy‑use intensity (EUI) metrics: submetering, EV charging stations and how new loads can skew overall building scores. Cooper noted the county’s component replacement plan averages about $2.8 million annually for reinvestment in building systems.
Why it matters: preventive maintenance, reinvestment and energy tracking affect long‑term capital planning, operating budgets and building performance for public services such as behavioral health and justice facilities.
No formal action was taken; commissioners praised facilities staff and asked about signage and accessibility features, which Cooper said had generated positive feedback.