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Council presses DCP on format and access to closed complaint files
Summary
Department of Consumer Protection staff told the council closed complaints can be shared but open investigations cannot; DCP staff said IT and investigations will work to provide scanned supporting documents and improved detail fields for future reports.
The Mobile Manufactured Home Advisory Council discussed Department of Consumer Protection complaint reports and access to supporting documents. Janita Hamill, appearing for DCP investigations, said the department is working with IT to change how complaints are presented to the council so entries are clearer and supporting documents can be linked or scanned into meeting materials.
Council members requested scanned supporting documentation for closed complaints so members can…
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