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City asks utility customers to update payment information after processor change
Summary
Staff said about 400 customer utility accounts need updated payment info after the city changed its credit-card processor; 549 reminder notices will be sent and finance staff will assist customers who need help updating account information.
The committee heard a notice from staff and council members that, after the city changed its credit-card processor, roughly 400 utility accounts still need updated payment information. Staff said 549 notices will go out this week to remind customers to update payment details and that the finance department will take a cautious approach and assist customers who contact the city. A city director (referred to in the transcript as Director Butte) told the committee the outstanding accounts represent about 10–12% of the city’s utility accounts and stressed that staff will respond to citizen inquiries and help people update their accounts. Committee members and staff encouraged residents to contact the city clerk or finance department for assistance if they receive a notice. This was an informational announcement; staff did not propose policy changes at the meeting.
